Here you’ll find answers to commonly asked questions about our products, services, and policies. If you can’t find what you’re looking for, feel free to contact us for further assistance.
What materials are used at Evina Jewelry?
At Evina Jewelry, I pride myself on crafting pieces of exceptional quality. I use a variety of materials, including genuine (half-precious) gemstones, sterling silver, gold filled components, new and upcycled.
How do I care for my Evina Jewelry pieces?
To maintain the beauty of your Evina Jewelry items, I recommend avoiding exposure to harsh chemicals, perfumes, and excessive moisture. Clean your jewelry regularly with a soft cloth to remove any dirt or oils. Store your pieces in a dry, air-tight container when not in use to prevent tarnishing and scratches. For more information regarding taking care of your jewelry, check out these tips.
Do you offer customization services?
Yes, I offer customization services for certain pieces. Please contact contact@evinajewelry for inquiries regarding custom designs or personalized jewelry creations.
What payment methods do you accept?
I accept various payment methods, including iDeal, major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment platforms. You can choose your preferred payment option during the checkout process. For more information, please refer to my Payments page.
What is your shipping policy?
I offer worldwide shipping for your convenience. All items from Evina Jewelry are handmade and items will be shipped after 5-7 working days. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout.
Do you offer returns or exchanges?
Yes, I want you to be completely satisfied with your purchase. If for any reason you are not happy with your Evina Jewelry pieces, you may return or exchange them within 14 days of receiving your order. Please review my Returns Policy for detailed instructions and eligibility criteria.
How can I contact Evina Jewelry for further assistance?
If you have any questions, concerns, or feedback, please don’t hesitate to reach out. You can contact me via email at contact@evinajewelry.com or by filling out the contact form on my website. I strive to respond to all inquiries promptly and provide you with the assistance you need.
Are your jewelry pieces ethically sourced and produced?
Yes, I am committed to ethical and sustainable practices in sourcing materials and crafting my jewelry. I prioritize working with suppliers who adhere to responsible sourcing standards and uphold ethical labor practices. Additionally, my production processes prioritize environmental sustainability wherever possible.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package and estimate the expected delivery date.